Charles has been a member of the National Association of Social Workers (NASW) since 2002 and has the credential of Clinical Social Worker in Gerontology (CSW-G) and Military Service Members, Veterans and Their Families-Clinical Social Worker (MVF-CSW). He also has the credential of Certified Dementia Practitioner (CDP). He is a member of the American Society on Aging (ASA). In 2004, he obtained his Masters Degree in Social Work from Temple University . He became a Licensed Social Worker in 2005 and in 2009 a Licensed Clinical Social Worker in the Commonwealth of Pennsylvania. In 2011, he became a VA Accredited Claims Agent.
His extensive experience includes various roles such as social worker, case manager, Medicaid coordinator and admissions within long term care and short term rehabilitation settings. Charles has vast knowledge of local hospitals, facilities, community resources and various insurances.